Cooperative Home Services Program
Many people think that every major appliance and system inside and outside their home is covered by homeowners’ insurance. That is not usually the case. Most policies don’t typically cover the normal wear-and-tear that comes from aging.
The Cooperative Home Services Program is designed specifically for electrical co-ops and their residential members. The program can provide peace of mind for every member through utility programs and services.
Our protection programs, provided by Pivotal Home Solutions, provide value-added services to co-op members that can translate to increased member satisfaction. We have selected protection programs to maximize member convenience, coverage and reassurance.
Why join?
In today’s environment, utility customers demand increased choice, services, and communications. Providing value-added services that meet customer needs but also align with the cooperative mindset of member focus that can help co-ops build member loyalty and satisfaction.
Our programs offer real benefits for both the cooperative and their members.
For Residential Member-Owners
For Co-op Members

Peace of Mind
Provides members with a worry-free solution to potentially costly and time-consuming repairs.

No Costs
All costs including marketing and claims management are assumed by the program provider: Pivotal Home Solutions.

Financial Assurance
60% of Americans don’t have enough cash on hand to handle a $1,000 emergency expense1.

Member Focus
Pricing, repairs are aligned with the cooperative mindset of low cost and maximum value and service.

Simple Process
Easy enrollment, one-call to request a repair, real-time tracking of repair contractor.

Potential Funding
Provides additional revenue streams for member co-ops to re-invest in the community infrastructure or other areas of need.

Convenience
43% of homeowners spend over 5 hours researching a contractor2. Pivotal Home Solutions finds the best contractor for the member.

Boost Satisfaction
18% higher overall utility satisfaction when customers are aware of and enrolled in warranty programs2.
Programs

Electric Line Protection Program

Surge Protection Program

Gas Line Protection Program

Water Heater Repair and Replacement Program

Heating Protection & Maintenance Programs

Cooling Protection & Maintenance Programs

Water Line Protection Program

Sewer Line Protection Program
Bundles
Our Bundles Include
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- Outside Water Line and Sewer Line Protection
- Total Line Coverage (Outside Water Line/Outside Sewer Line/Electric Line/Gas Line)
- Heating and Cooling Repair
- Electric Essentials (Electric Line/Surge)
- Energy Essentials (Electric Line/Gas Line/Surge Protection)
A 100 Second Video
Downloads
Program Summary Information
For more on these documents contact Nick Alexander using the details below.
Contact Us
Cooperative Home Services Program
Nick Alexander
National Program Director
1-877-256-9001 / Mobile (305) 342-2753
2.Majority of homeowners delay repairs, improvements due to finances, study Discover Financial Services July 2018