Cooperative Home Services Program

Many people think that every major appliance and system inside and outside their home is covered by homeowners’ insurance. That is not usually the case. Most policies don’t typically cover the normal wear-and-tear that comes from aging.

The Cooperative Home Services Program is designed specifically for electrical co-ops and their residential members. The program can provide peace of mind for every member through utility programs and services.

Our protection programs, provided by Pivotal Home Solutions, provide value-added services to co-op members that can translate to increased member satisfaction. We have selected protection programs to maximize member convenience, coverage and reassurance..

Why join?

In today’s environment, utility customers demand increased choice, services, and communications. Providing value-added services that meet customer needs but also align with the cooperative mindset of member focus that can help co-ops build member loyalty and satisfaction.

Our programs offer real benefits for both the member cooperative and their customers.

For Residential Member-Owners

For Coop Members

Peace of Mind

Provides members with a worry-free solution to potentially costly and time-consuming repairs.

No Costs

All costs including marketing and claims management are assumed by the program provider: Pivotal Home Solutions.

Financial Assurance

60% of Americans don’t have enough cash on hand to handle a $1,000 emergency expense¹.

Member Focus

Pricing, repairs are aligned with the cooperative mindset of low cost and maximum value and service.

Simple Process

Easy enrollment, one-call to request a repair, real-time tracking of repair contractor.

Potential Funding

Provides additional revenue streams for member co-ops to re-invest in the community infrastructure or other areas of need.

Convenience

43% of homeowners spend over 5 hours researching a contractor2. Pivotal Home Solutions finds the best contractor for the member.

Boost Satisfaction

18% higher overall utility satisfaction when customers are aware of and enrolled in warranty programs².

Programs

Electric Line Protection Program

Surge Protection Plan Program

Gas Line Protection Program

Water Heater Repair and Replacement Program

Heating Repair Program

Cooling Repair Plan Program

Water Line Protection Program

Sewer Line Protection Program